Once your order has been placed, it is processed immediately and cannot be edited or canceled. You will receive an order confirmation email which will include your order number and purchase summary.

Orders will be processed and shipped within 5-7 business days unless otherwise communicated.

Pre-Order item(s) will have an estimated shipping timeframe at time of purchase.

Any orders containing a pre-order item will not be partially shipped. All items on the order will ship at the same time according to the pre-order shipment timeframe. 

If you are not completely satisfied with your item, we will gladly accept the return for a refund to the original payment method within 15 Days of the delivery.

The product(s) MUST be returned in perfect condition, showing no signs of being washed or worn.

Sassy Jones reserves the right to determine if returned merchandise is in sellable condition.

The buyer is responsible for shipping cost of return.

Unauthorized returns will be returned to the sender.

Purchases made online CANNOT be returned to the Sassy Jones Retail Store(s).

Items that do not meet the return criteria will be denied and returned to the sender.

All returns are subject to a 15% restock fee (online purchases), which will be subtracted from the refund total. Shipping and handling costs are not refundable. 

Online purchases must be returned online. The retail store(s) cannot process online purchases. 

ALL BEAUTY, HOME DECOR, SALE, GIFT CARDS, SPECIAL BUNDLES, DISCOUNTED, AND MARKDOWN ITEMS ARE FINAL SALE/NON-RETURNABLE. 

Please click HERE to initiate the return process.

Once your item is returned:

Please allow up to 7-10 business days for your return to be processed. 
Once the return has been reviewed and approved, a refund will be issued back to the original payment method.

If your item arrived in any condition other than as described, you must contact us within 3 days of delivery.

Sassy Jones ships via UPS & USPS.

FREE Standard Shipping: Orders $99+ in the (Continental U.S. Only) Estimated Delivery 5-7 Business Days.

Standard Shipping Fee $9.95: Orders under $99 in the (Continental U.S. Only) Estimated Delivery 5-7 Business Days

Expedited shipping available at checkout for orders placed before 2 PM ET Monday to Friday (excluding holidays). All orders placed after 2 PM ET will be processed the next business day.

ALL P.O. Boxes and Military APO/FPO addresses will be shipped via USPS.

International Orders:

All international orders will be shipped via DHL in 3-5 business days.

Sassy Jones is NOT responsible for damaged, lost, or stolen packages.  You must contact the shipping carrier directly for assistance. 

Order Protection Terms and Conditions

Order protection provides additional coverage for your purchase in the event of loss or damage to your shipment/package. In the event of loss or damage to your package, you must contact Client Experience at hello@shopsassyjones.com to begin the claims process.

Damage

Damage is defined as the mishandling of your package under the possession of the package carrier resulting in significant wear/deficiency to the parcel packaging and product.

You must submit proof of any claims of damage for review (photos or videos). Damage claims must be submitted within 2 business days of package delivery.

Loss

Loss is defined as:

1. The mishandling or misplacement of your package under the possession of the package carrier (UPS or USPS) resulting in the failure of package delivery.  

-and-

2. It has been 5 business days since the last tracking update.

You must initiate your loss claim within 20 days of the last tracking update

Claim Approved

If your claim is approved, Sassy Jones will work to either replace or reimburse your order (less the cost of shipping). Order replacements will be subject to a $9.95 reshipping fee. 

Sassy Jones accepts all major credit cards: VISA, MasterCard, American Express, Discover and the full amount will be billed at checkout. We do not accept cash at our retail location.

Third party payment methods: 

AfterPay (Available In Store & Online): https://www.afterpay.nl/en/customers/contact

Klarna: https://www.klarna.com/us/customer-service/

ShopPay/Affirm: https://shoppay.affirm.com/help/s/

Sezzle (Available In Store & Online): https://sezzle.com/

Paypal: https://paypal.com/

Questions regarding the use of these payment methods must be directed to the merchant. 

This Privacy Policy describes how www.shopsassyjones.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@shopsassyjones.com or by mail using the details provided below:

Sassy Jones, 2600 Decatur Street, #24A, Richmond VA 23224, United States

Collecting Personal Information

When you visit ShopSassyJones.com, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our processor Shopify, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation.

Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide order support.

Source of collection: collected from you.

Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Disclosure for a business purpose: Shared with our processor Shopifywith third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation

Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbersthird party payment processor: Klarna, AfterPay, Sezzle, Paypal & ShopPay), email address, and phone number.

Customer support information

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Personal Information collected: Contact information, such as name, email address, postal address, phone number. Payment information, such as credit card number, bank card numbers, cheque, and other payment details.

Order and refund history. Demographic information, such as age, estimated income, household information, and occupation.

Information about your interests, preferences, and purchase history. As part of applying for credit, or processing a return, you may be asked to provide government issued identification numbers, such as social security number, national identification number, and/or driver’s license number.

Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, and Snapchat Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers.

If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect.

Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK -https://www.facebook.com/settings/?tab=ads

GOOGLE -https://www.google.com/settings/ads/anonymous

BING -https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent; the performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

 Your rights

GDPR:

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunctionDuration:

Used in connection with access to admin.2y_secure_session_idUsed in connection with navigation through a storefront.24h_shopify_countryUsed in connection with checkout.session_shopify_mUsed for managing customer privacy settings.1y_shopify_tmUsed for managing customer privacy settings.30min_shopify_twUsed for managing customer privacy settings.2w_storefront_uUsed to facilitate updating customer account information.1min_tracking_consentTracking preferences.1ycUsed in connection with checkout.1ycartUsed in connection with shopping cart.2wcart_currencyUsed in connection with shopping cart.2wcart_sigUsed in connection with checkout.2wcart_tsUsed in connection with checkout.2wcart_verUsed in connection with shopping cart.2wcheckoutUsed in connection with checkout.4wcheckout_tokenUsed in connection with checkout.1ydynamic_checkout_shown_on_cartUsed in connection with checkout.30minhide_shopify_pay_for_checkoutUsed in connection with checkout.sessionkeep_aliveUsed in connection with buyer localization.2wmaster_device_idUsed in connection with merchant login.2yprevious_stepUsed in connection with checkout.1yremember_meUsed in connection with checkout.1ysecure_customer_sigUsed in connection with customer login.20yshopify_payUsed in connection with checkout.1yshopify_pay_redirectUsed in connection with checkout.30 minutes, 3w or 1y depending on valuestorefront_digestUsed in connection with customer login.2ytracked_start_checkoutUsed in connection with checkout.1ycheckout_one_experimentUsed in connection with checkout.sessionReporting and Analytics

NameFunctionDuration

_landing_pageTrack landing pages.2w_orig_referrerTrack landing pages.2w_sShopify analytics.30min_shopify_dShopify analytics.session_shopify_sShopify analytics.30min_shopify_sa_pShopify analytics relating to marketing & referrals.30min_shopify_sa_tShopify analytics relating to marketing & referrals.30min_shopify_yShopify analytics.1y_yShopify analytics.1y_shopify_evidsShopify analytics.session_shopify_gaShopify and Google Analytics.session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: 

 https://www.state.gov/bureaus-offices/under-secretary-for-management/bureau-of-administration/privacy-office/

Last updated: 5/2024