FAQ

Q: How can I get assistance if I need it?
Quick and Easy Solutions - We're Here to Help You! Email hello@shopsassyjones.com for any order or product related questions. We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.  
Q: Where is the package shipped from?
Richmond, Virginia.
Q: How long does it take for me to get my shipment?
Sassy Jones uses UPS to ship our packages in the US. Orders are shipped typically within 1-3 business days of payment (unless otherwise stated). Shipping averages 5-7 days (unless otherwise stated). Shipment is $7.95 in the US only.
Q: How long does it take for me to get a store credit for return or damage?
Please allow up to 7-10 business days from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Q: I want to return my purchase! What do I do?
Returns:
Buyer is responsible for contacting hello@shopsassyjones.com to initiate return process.
  • If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise 7 days of the delivery of your product. After 7 days from the point of delivery, no returns/exchanges shall be accepted.
  • A restocking fee of 10% will be applied and the difference will be provided on a store credit ONLY. 
  • All items must be returned in its original condition (unworn, unaltered) with the tags attached. Items that do not meet the criteria will be denied and returned to sender.
Non-Returnable Items: Beauty Products (Lipstick and Lashes), Clearance Items Products are nonreturnable.
Buyer is responsible for shipping cost of return(s)
Q: How can I write a review on a product?
You can write a product review on any product page. Simply scroll down on the product page and underneath the “Reviews”, you will see a button to "Write A Review"  to add your comments.
Q: How do I unsubscribe from any of your mailing lists?
Follow the instructions provided on the bottom of an email from our
e-Newsletter to unsubscribe.
Q: Is it safe to use my credit card on your site?
Yes! ShopSassyJones.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
Q: What forms of payment do you accept?
ShopSassyJones.com currently accepts Visa, MasterCard, Discover, American Express, Apple Pay, AmazonPay, AfterPay and PayPal for all orders.
Q: How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. Q: What is PayPal? PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that ShopSassyJones.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.
Q: How Does AfterPay work?
Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest-free and you will receive your order right away.
Pay for your purchases over four simple installments
Pay for your purchase over four equal installments, due every two weeks. Installments by Afterpay Makes it simple to pay over time.
Buy what you want today, pay for it in four equal installments, interest-free.
Q: How do I enter Secret Society?
-Register for rewards and start earning 1 point per $1 spent, it's FREE! 
Click here to register.
-Once you reach Spend Level of $2000 (Effective 6/1/2020) you'll receive an exclusive private invitation to join our sisterhood. 
-Once you are in, we'll personally introduce you to the rest of the society with open arms. 
-Let the good life begin. See you in the society!
Q: Why isn't the FAB15 discount code working?  
Effective 7/1, the Fab15 discount code has been discontinued. Our Sassy Jones Rewards Program provides points from every purchase to redeem for $5 and $20 off  coupon codes that can be used  on subsequent purchases. Get more details on our amazing rewards program here: http://bit.ly/SassyJonesRewardsProgram
Q: How can I purchase a Gift Card?
 Gift Card requests can be emailed to our Customer Service Team directly at hello@shopsassyjones.com for direct invoicing. Promotional offers do not apply to gift card purchases.
Q: How can I get assistance with an HSN order I placed?

 Any questions regarding your purchase, returns, billing, item availability, or an issue with an item, should be directly communicated to HSN.  Here is how you can reach them easily:

To place an order call 1-800-284-5757 or visit their website at www.hsn.com

To reach Customer Service call 1-800-933-2887; hours of operation are 8am-1am EST

You can also find answers to most of your questions by visiting their Frequently Asked Questions page at  https://www.hsn.com/faqs

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.